General Terms and Conditions
A contract between the customer and the Hotel-Pension Keller, Dübener str. 13, 04509 Löbnitz, is concluded as soon as the Hotel-Pension has confirmed the ordered rooms, conference rooms or other service units – either verbally or in writing – and has thus confirmed them. A reservation is considered here as an order. The contract is concluded in the form in which it was promised. If a written confirmation is given, its content shall be deemed to be agreed without the contract thus concluded being able to be terminated unilaterally. The person of our contractual partner results from a designation in the confirmation letter. In case the representation is wrongly indicated in this letter, this has to be communicated immediately in written form. Advance reservations, contingents and option reservations are binding for both parties. The definitive dates shall be determined by the expiry of the agreed expiry date at the latest. If this does not happen, the pre-reservation expires. The rooms are available from the day of arrival 2 pm until the day of departure 10 am. Unless a later arrival time has been agreed, the Hotel-Pension has the right to use the rooms for other purposes after 6 pm. Conference and other event rooms are available to the organizer at the agreed times. If the rooms are required for a longer period, the Hotel-Pension must be informed immediately. The hotel-guesthouse will make every effort to ensure that certain rooms are available. Should this not be possible, the Hotel-Pension reserves the right to make a change at short notice without incurring any claims for damages. Cancellations must be made in writing. Since changes and cancellations are also associated with high costs for the Hotel-Pension, the following is agreed: 10% of the contractually agreed service price for a cancellation period of 6-3 months, 30% of the agreed service price for a cancellation period of 3-1 month, 60% of the agreed service price for a cancellation period of 30-14 days, 80% of the agreed service price for a cancellation period of less than two weeks. the amount is due with the notification of cancellation. The above regulation applies to hotel room bookings up to and including 14 persons (from 15 persons the regulations for group travel apply, see § 7 ) as well as for conferences and other events of any kind. In principle, the Hotel-Pension endeavors to assign unused reservations to other parties. If this succeeds, the customer will not incur any costs. If this is not successful, the above cancellation policy is agreed. Reservations of 15 persons or more are considered group tours. Cancellations and changes of reservations must be made in writing. Here the following is considered as agreed: In case of a cancellation period of less than 2 months, the following cancellation fees apply: 80% of the agreed service price for bed and breakfast, 70% of the agreed service price for bed and breakfast with half board, 60% of the agreed service price for bed and breakfast with full board. The amount is due with the notification of cancellation. In principle, the hotel-guesthouse will make every effort to reallocate unused reservations. If this succeeds, no costs arise for the customer. If this is not successful, the above cancellation regulation is agreed. If the number of persons changes during the event, this is possible without any costs if the reservation is announced 2 days in advance. As far as special menus are agreed, the reordering period. The customer is liable as the organizer for the payment of any services used by participants and for any damage to the inventory of the house. The invoices are due upon receipt without deduction. If the customer refers to a fixed price agreement and / or special price agreement that deviates from the usual price lists of the hotel-guesthouse, the burden of proof lies with the customer. If there is a period of 6 months between the reservation and the realization of an event, the price valid at the time of the event shall be decisive. In the event of technical defects, the Hotel-Pension shall endeavor to remedy the situation immediately. However, reductions of the agreed service price are not possible due to such defects. The hotel-guesthouse is liable for losses and/or damages of brought-in objects according to the legal regulations. Liability for guest vehicles of any kind – regardless of the legal reason – is excluded as far as permissible. All agreements between the customer and the hotel-guesthouse must be made in writing or confirmed in writing. Verbal side agreements have no binding force.